UNLIMITED SALESFORCE ADM-261 EXAM PRACTICE & ADM-261 RELIABLE TEST CRAM

Unlimited Salesforce ADM-261 Exam Practice & ADM-261 Reliable Test Cram

Unlimited Salesforce ADM-261 Exam Practice & ADM-261 Reliable Test Cram

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Tags: Unlimited ADM-261 Exam Practice, ADM-261 Reliable Test Cram, ADM-261 Study Materials Review, Updated ADM-261 Dumps, ADM-261 Test Score Report

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The ADM-261 Exam is designed to test your knowledge in various areas such as Service Cloud Console, Omni-Channel, Entitlements, Case Management, and Service Contracts. It focuses on the administration and configuration of Service Cloud, including the implementation of key features and functionality.

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Desktop ADM-261 Practice Exam Software

The ADM-261 pdf format of the ActualCollection product is easy-to-use. It contains actual Service Cloud Administration (ADM-261) exam questions. You can easily download and use Salesforce ADM-261 pdf on laptops, tablets, and smartphones. ActualCollection regularly updates ADM-261 Exam Questions' pdf version so that you always have the latest material. Furthermore, the Salesforce ADM-261 pdf can be printed enabling paper study.

Salesforce Service Cloud Administration Sample Questions (Q170-Q175):

NEW QUESTION # 170
Universal containers is trying to reduce the amount of time support agents spend creating cases. Thenew method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?

  • A. Web to case forms
  • B. On-Demand Email-to-case
  • C. Omni channel routing
  • D. Standard email to case

Answer: B


NEW QUESTION # 171
Universal Containers has determined that case list views are slow to load because ofthe large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers

  • A. Removefilter criteria from the views
  • B. Reduce the number of fields displayed
  • C. Filter the views by case owner
  • D. Restrict visibility of the views

Answer: B,C


NEW QUESTION # 172
UC is creating an inbound customer supportcontact center to handle questions about using its products. What should be considered when designing the contact center?

  • A. Average handling time and first call resolution time
  • B. Workforce management and customer satisfaction score
  • C. Automatic call distributor and interactive voice response
  • D. Agent skill-based routing and predictive dialer

Answer: C


NEW QUESTION # 173
UCs is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support team for each product that it supports. Contact center agents should only be able to view articles for the product they support. What solution should a consultant recommend to meet this requirement?

  • A. Assign team-based roles to the associated product data category value
  • B. Assign team-based profiles to the associated product data category value
  • C. Assign team-based roles to theassociated product article types
  • D. Assign team-based profiles to the associated product article types

Answer: A


NEW QUESTION # 174
Milestones can be added towhich three object types?
Choose 3 Answers

  • A. Service
  • B. Account
  • C. Work order
  • D. Entitlement
  • E. Case

Answer: C,D,E


NEW QUESTION # 175
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